ICCS DigX Limited

3.9

Next-Gen Digital Transformation and AI-Enabled Customer Experience

English, Hindi

Nature of Business

Digital Transformation & IT-Enabled Services (ITES)

About

ICCS DigX Limited is a premier digital-first Business Process Outsourcing (BPO) and transformation company. As the digital arm of the established ICCS group, it specializes in blending human intelligence with cutting-edge technology like AI, Machine Learning, and Robotic Process Automation (RPA). ICCS DigX focuses on re-engineering the Customer Lifecycle Management (CLM) journey, offering scalable and agile solutions for global brands. From tech-enabled helpdesks to sophisticated sentiment analysis and data management, they provide the digital backbone for industries ranging from E-commerce and FinTech to Healthcare. Their "Growth Partner" philosophy ensures that businesses don't just outsource tasks but undergo a complete digital evolution to maximize ROI and customer retention.

skills

  • Customer Experience (CX) Management
  • AI & Data Services
  • Omnichannel CLM
  • Robotic Process Automation (RPA)
  • Sentiment Analysis
  • Business Intelligence (BI)
  • Market Research
  • Six Sigma Consulting
Details of Business

ICCS DigX Limited is a PLC entity with a turnover of ₹₹100 - 500 Crore (FY 2024-25)Cr. and we have completed 100+ projects with a team of 3,500+ employees . Our GST number is 07AABCI3798K1Z3 and CIN/LIN number is U74999DL2005PLC138072 . Our Office is located at 43 FF, C/Centre, Basant Lok, Vasant Vihar, New Delhi - 110057 . You can contact our support at 1204885050 or email us at info@iccs.in . Visit our website at https://iccs-bpo.com/

Privacy Policy
ICCS DigX Limited is committed to maintaining the highest standards of data security and confidentiality. We collect personal identifiers, technical usage data, and engagement metrics solely to facilitate digital transformation and BPM services for our clients. Our systems utilize industry-standard encryption, multi-factor authentication, and secure cloud environments to prevent unauthorized data access. We strictly adhere to the IT Act 2000 and international privacy frameworks (ISO 27001). Personal data is never sold; sharing is limited to authorized affiliates and service providers. Users may contact our privacy officer at info@iccs.in to access or request deletion of their data.
Term & Conditions
By utilizing ICCS DigX services, users agree to our operational guidelines and intellectual property policies. All proprietary software, digital platforms (iQMS, LMS), and training materials remain the exclusive property of ICCS DigX Limited. Services are provided on a contractual, milestone-based model; warranties are defined within individual Master Service Agreements (MSAs). We are not liable for business interruptions caused by third-party network failures or external cyber incidents beyond our reasonable control. Disputes involving Indian operations are governed by the laws of India, with exclusive jurisdiction in the courts of Gautam Buddha Nagar (Noida).

ICCS DigX Limited

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