This Privacy Policy explains how MyDealX (operated by Rigaro Eworks LLP) collects, uses, stores, shares, and protects your personal information. This policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Indian data protection regulations.
MyDealX is a digital marketplace owned and operated by Rigaro Eworks LLP ("Company", "We", "Us", "Our"), a Limited Liability Partnership registered in India. This Privacy Policy ("Policy") describes the manner in which we collect, receive, possess, store, deal with, and handle information, including sensitive personal data or information ("SPDI"), in connection with the Platform accessible at www.mydealx.in.
This Policy applies to all Users of the Platform, including Service Providers, Customers, and visitors. By registering on, accessing, or using the Platform, you consent to the collection, processing, and use of your information as described in this Policy. If you do not agree, please discontinue use of the Platform immediately.
This Policy forms an integral part of the Terms and Conditions and should be read in conjunction with them. Capitalised terms not defined herein shall have the meanings assigned to them in the Terms and Conditions.
When you register or use the Platform, you may provide us with:
When you access the Platform, we may automatically collect:
We may receive information about you from:
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Account registration and authentication | Contractual necessity |
| Processing Orders and facilitating Service delivery | Contractual necessity |
| Processing payments and managing Payouts | Contractual necessity |
| KYC verification and fraud prevention | Legal obligation / Legitimate interest |
| Customer support and grievance resolution | Contractual necessity |
| Sending transactional notifications (Order updates, payment receipts) | Contractual necessity |
| Sending promotional communications and offers | Consent (opt-in) |
| Improving Platform features and user experience | Legitimate interest |
| Analytics and market research (anonymised/aggregated) | Legitimate interest |
| Compliance with legal and regulatory obligations | Legal obligation |
| Enforcing our Terms & Conditions | Legitimate interest |
| Detecting and preventing security threats or abuse | Legitimate interest |
We will not use your personal information for any purpose beyond what is stated above without your prior consent, except where required by law.
When you use the Platform, certain information is necessarily shared to facilitate transactions:
We may share your information with trusted third-party service providers who assist us in operating the Platform:
All third-party service providers are contractually bound to process your information only for the specified purpose, maintain confidentiality, and implement appropriate security measures.
We may disclose your information to government authorities, law enforcement agencies, courts, or regulatory bodies:
In the event of a merger, acquisition, restructuring, or sale of the Company or its assets, your personal information may be transferred to the acquiring entity, subject to the same level of protection as described in this Policy. We will notify you of any such change.
MyDealX does NOT sell, rent, or trade your personal information to any third party for commercial purposes.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or regulatory requirements.
| Category of Data | Retention Period |
|---|---|
| Account and profile information | Duration of account + 5 years post closure |
| Order and transaction records | 8 years (as required under tax and accounting laws) |
| Financial / payment records | 8 years (as required under the Income Tax Act and GST laws) |
| KYC documents | As required by applicable KYC / AML regulations |
| Communication logs and support records | 3 years from the date of communication |
| Marketing preferences and consent records | Until consent is withdrawn + 3 years |
| Log files and access data | 90 days, unless required longer for legal proceedings |
| Cookies and tracking data | As specified in our Cookie Policy (see Section 9) |
After the applicable retention period, your information will be securely deleted or anonymised. Information may be retained beyond these periods where required by law, ongoing disputes, or a legitimate business necessity.
6.1 The Company implements reasonable security practices and procedures as mandated under Rule 8 of the SPDI Rules, 2011, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
6.2 Security measures we employ include:
6.3 While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.
6.4 You are responsible for maintaining the confidentiality of your Account credentials. Do not share your password with anyone. We will never ask you for your password via email or phone.
7.1 The Platform and its servers are primarily hosted in India. Where it is necessary to transfer your data outside India (for example, for cloud services or analytics), we ensure that such transfers are carried out in compliance with Applicable Laws and with appropriate safeguards such as contractual protections.
7.2 We will not transfer Sensitive Personal Data outside India without your prior explicit consent, unless required by law.
Cookies are small text files stored on your device by your web browser. They help us provide a better experience, remember your preferences, and understand how users interact with the Platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Strictly Necessary | Required for Platform functionality (login sessions, security tokens, cart persistence) | Session / Persistent (up to 1 year) |
| Performance / Analytics | Collect anonymised data on Platform usage to improve performance (e.g., Google Analytics) | Up to 2 years |
| Functional | Remember your preferences, language settings, and personalisation choices | Up to 1 year |
| Marketing / Targeting | Track browsing behaviour to deliver relevant advertisements (only with your consent) | Up to 2 years |
You can control and manage cookies through your browser settings. Disabling essential cookies may impact the functionality of the Platform. For more information on managing cookies, please refer to your browser's help documentation. You may opt out of marketing/targeting cookies at any time through the Cookie Preferences setting available on the Platform.
The Platform is not intended for use by individuals under the age of 18 years. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information promptly.
The Platform may contain links to third-party websites, applications, or services. This Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you access through the Platform. The Company is not responsible for the privacy practices or content of third-party websites.
12.1 We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on the Platform with a revised "Effective Date" at the top of the Policy.
12.2 For material changes that significantly affect how we process your personal information, we will notify you via email to your registered address and/or by placing a prominent notice on the Platform at least 14 days prior to the change taking effect.
12.3 Your continued use of the Platform after the effective date of the revised Policy constitutes your acceptance of such changes.
In accordance with the Information Technology Act, 2000, and the SPDI Rules, 2011, the following officer has been designated to address privacy-related complaints and requests:
| Name | Anamika Verma |
|---|---|
| privacy@mydealx.in | |
| Address | Rigaro Eworks LLP, #5, Site IV, Vikaspuri, New Delhi - 110015 |
| Response Time | Within 15 days of receipt of complaint |
Your complaint must include: (a) your full name and registered email; (b) a description of the privacy concern; (c) the specific information involved; and (d) the remedy sought. You may also approach the adjudicating officer under the Information Technology Act, 2000, if you are not satisfied with our response.
For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please reach out to us:
| Entity | MyDealX | Rigaro Eworks LLP |
|---|---|
| Platform | www.mydealx.in |
| Privacy Email | privacy@mydealx.in |
| Support Email | support@mydealx.in |
| Registered Address | Rigaro Eworks LLP, #5, Site IV, Vikaspuri, New Delhi - 110015 |
Last Updated: April 01, 2026 | MyDealX - Rigaro Eworks LLP
