Effective Date: April 01, 2026 | Version: 1.0
Welcome to MyDealX ("Platform"), a digital service marketplace operated by Rigaro Eworks LLP ("Company", "We", "Us", or "Our"), an Indian Limited Liability Partnership registered under the Limited Liability Partnership Act, 2008. MyDealX is accessible at www.mydealx.in and enables Service Providers to list, market, and deliver their services to Customers ("Users") across India.
These Terms and Conditions ("Terms") constitute a legally binding agreement between the Company and every person or entity ("User") who accesses or uses the Platform, including Service Providers and Customers.
These Terms govern your use of the Platform, including the listing of services, discovery of services, engagement of services, payment processing, and all related activities.
By creating an account, accessing the Platform, or using any of its features, you confirm that you have read, understood, and agree to be bound by these Terms along with our Privacy Policy, which is incorporated herein by reference.
| Term | Meaning |
|---|---|
| "Platform" | The MyDealX digital marketplace website and mobile application accessible at www.mydealx.in and all related sub-domains, APIs, and services. |
| "Company" | Rigaro Eworks LLP, the registered Indian LLP operating the MyDealX platform. |
| "Service Provider" | Any individual, proprietorship, partnership, LLP, company, or other legal entity that registers on the Platform to list, offer, and provide services to Customers. |
| "Customer" | Any individual or entity that registers on the Platform to discover, engage, and pay for services offered by Service Providers. |
| "User" | Collectively, Service Providers and Customers, and any visitor to the Platform. |
| "Services" | Any professional, technical, creative, business, personal, or other service listed, offered, or delivered through the Platform by a Service Provider. |
| "Listing" | A published profile, advertisement, or description of a Service submitted by a Service Provider on the Platform. |
| "Order" | A confirmed engagement or booking of a Service by a Customer from a Service Provider through the Platform. |
| "Platform Fees" | The charges levied by the Company for facilitating the use of the Platform, calculated as a percentage or fixed amount of the Transaction Value, as communicated from time to time. |
| "Service Fees" | The total consideration payable by the Customer for a Service, as set by the Service Provider and displayed on the Platform. |
| "Payout" | The amount remitted by the Company to the Service Provider after deducting the applicable Platform Fees and taxes. |
| "Payment Gateway" | Third-party payment processing systems integrated with the Platform to facilitate secure collection of payments from Customers. |
| "Account" | The registered user account created on the Platform by a Service Provider or Customer. |
| "Content" | Text, images, videos, documents, data, reviews, ratings, and any other material uploaded, posted, or shared on the Platform. |
| "Applicable Laws" | All statutes, rules, regulations, circulars, notifications, and guidelines in force in India, including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019, the FEMA, the GST laws, and all amendments thereto. |
| "Intellectual Property" | Patents, trademarks, trade names, service marks, copyrights, trade secrets, domain names, and all other proprietary rights. |
| "Force Majeure" | Events beyond a party's reasonable control including natural disasters, acts of God, pandemics, war, strikes, or government actions. |
| "Dispute" | Any disagreement, claim, or controversy arising between Users or between a User and the Company in connection with the Platform or these Terms. |
3.1 MyDealX is a technology-enabled marketplace platform that facilitates the listing and discovery of services. The Company acts as an intermediary between Service Providers and Customers and does not itself provide any of the Services listed on the Platform.
3.2 The Company is not a party to any contract for Services entered into between a Service Provider and a Customer. Any such contract is solely between the Service Provider and the Customer, and the Company shall not be responsible for the performance, quality, completeness, or legality of such Services.
3.3 The Company acts as a limited payment intermediary for the sole purpose of collecting payments from Customers and remitting Payouts to Service Providers, in accordance with these Terms.
3.4 Listings on the Platform are not endorsements by the Company. The Company does not verify, warrant, or guarantee the accuracy, completeness, or reliability of any Listing, Service Provider credentials, certifications, or reviews.
3.5 Users acknowledge that the Company is an "intermediary" as defined under Section 2(w) of the Information Technology Act, 2000, and the applicable rules thereunder, and is entitled to the safe harbour protections provided thereunder, subject to compliance with applicable due diligence requirements.
To register and use the Platform, you must:
4.2.1 Users must register an Account by providing required information, including name, mobile number, email address, and such other details as specified during the registration process.
4.2.2 Service Providers are additionally required to submit business or professional details, service category information, Incorporation documents, PAN/GSTIN (if applicable), and such other documents as the Company may require for verification.
4.2.3 You agree to maintain the confidentiality of your Account credentials and are solely responsible for all activities that occur under your Account. You must immediately notify us at support@mydealx.in of any unauthorized access or breach of security.
4.2.4 The Company reserves the right to verify your identity and the information you provide, and may require you to furnish additional documentation at any time.
4.2.5 You may not create multiple Accounts without the Company's prior written consent. Duplicate Accounts may be suspended or merged at the Company's discretion.
The Company reserves the right to suspend, restrict, or permanently terminate any Account at its sole discretion, without prior notice, if:
To list services on the Platform, you must register as a Service Provider and complete all onboarding requirements including but not limited to identity verification, credential submission, and bank account linkage.
By submitting a Listing, you represent and warrant that: You are duly qualified, licensed, and authorized to provide the Services you are listing; All information provided in your Listing is accurate, truthful, and not misleading; Your Services comply with all Applicable Laws, including but not limited to professional licensing requirements, consumer protection laws, and applicable safety standards; You have obtained all necessary permits, registrations, and clearances required to offer your Services.
5.2.1 Service Providers may create and publish Listings detailing the nature, scope, pricing, timelines, and terms of their Services. All Listings are subject to the Company's review and approval prior to publication.
5.2.2 The Company reserves the right to refuse, modify, or remove any Listing that it determines, in its sole discretion, to be inaccurate, misleading, inappropriate, in violation of these Terms, or contrary to Applicable Laws.
5.2.3 Service Providers are solely responsible for determining the appropriate pricing for their Services. The Company does not dictate or control pricing but may from time to time provide guidance or recommendations.
5.2.4 Service Providers must promptly update their Listings to reflect any change in service offerings, pricing, availability, or terms. Failure to maintain accurate Listings may result in suspension of the Service Provider's Account.
5.2.5 Service Providers must not list or offer any Services that are illegal, prohibited under any Applicable Laws, fall within the categories of services that the Company does not permit on the Platform (as communicated from time to time), or that infringe on any third-party rights.
5.3.1 Upon confirmation of an Order, the Service Provider agrees to provide the Services in accordance with the Listing, within the agreed timelines, and at the agreed quality standard.
5.3.2 Any changes to the scope, timeline, or pricing of an Order after confirmation must be agreed to in writing by both the Customer and the Service Provider, and notified to the Company.
5.3.3 Service Providers must maintain professional conduct at all times while interacting with Customers through the Platform.
5.3.4 In the event a Service Provider is unable to fulfil an Order, they must notify the Customer and the Company at the earliest possible opportunity.
By using the Platform as a Service Provider, you represent and warrant on a continuing basis that: You hold all applicable professional licenses, registrations, qualifications, and insurance required to deliver your Services; Your Services and Listings do not infringe any third-party Intellectual Property rights; You are registered under the Goods and Services Tax (GST) Act to the extent required by law, and you will issue proper GST-compliant invoices to Customers; You will comply with all data protection and privacy obligations when handling Customer personal information; You will not use the Platform to solicit Customers for off-platform transactions with the intent of circumventing Platform Fees.
6.1.1 Customers may use the Platform's search, filter, and discovery features to find Service Providers and Services that meet their requirements. The Company does not guarantee that search results will meet any particular standard of accuracy or completeness.
6.1.2 Before placing an Order, Customers are encouraged to review the Service Provider's profile, credentials, ratings, reviews, and all terms associated with the Listing carefully.
6.1.3 The Customer acknowledges that the Company does not independently verify the credentials, qualifications, or experience of Service Providers, and the Customer engages a Service Provider at their own risk and judgment.
6.2.1 An Order is placed when a Customer selects a Service, confirms the terms, and completes the payment through the Platform's Payment Gateway. The Customer will receive an Order confirmation by email/SMS.
6.2.2 By placing an Order, the Customer represents that they have the authority and capacity to enter into a legally binding contract with the Service Provider for the Services requested.
6.2.3 Any additional terms or requirements communicated by the Customer after placing an Order shall be subject to mutual agreement with the Service Provider and may attract additional charges.
Customers agree to: Use the Platform only for lawful purposes and in accordance with these Terms; Communicate with Service Providers only through the Platform's messaging system for pre-Order discussions; Provide accurate information and instructions necessary for the Service Provider to fulfil the Order; Not engage in any fraudulent, abusive, or misleading conduct with respect to Service Providers or the Platform; Not circumvent the Platform by directly contacting Service Providers for off-platform transactions after initial discovery through the Platform.
6.4.1 After completion of an Order, Customers may leave a review and rating for the Service Provider. Reviews must be honest, factual, and not defamatory, abusive, or in violation of any law.
6.4.2 The Company reserves the right to remove, edit, or refuse to publish any review that it determines, in its sole discretion, to be in violation of these Terms or any Applicable Law.
6.4.3 Customers shall not submit false, manipulated, or incentivized reviews. Any such conduct may result in Account suspension.
7.1.1 All payments for Services booked through the Platform must be made exclusively through the Payment Gateway integrated into the Platform. The Company does not accept offline cash payments or direct bank transfers from Customers.
7.1.2 The Company uses reputable third-party Payment Gateway providers to process payments securely. By making a payment, you also agree to the terms and conditions of the applicable Payment Gateway provider.
7.1.3 Payments made by Customers will be held by the Company until the Order is completed or a dispute is resolved, as applicable.
7.1.4 All prices listed on the Platform are in Indian Rupees (INR) unless otherwise stated. Applicable taxes, including GST, shall be levied in addition to the Service Fees, as required by law.
7.2.1 The Company charges a Platform Fee on each successfully completed Order. The Platform Fee is expressed as a percentage of the Service Fees and/or a fixed transaction charge, as communicated to Service Providers at the time of onboarding and updated from time to time.
7.2.2 The Company reserves the right to revise Platform Fees without prior notice. Continued use of the Platform after such notice constitutes acceptance of the revised fees.
7.2.3 Platform Fees once charged are non-refundable, except in cases of proven technical errors on the Company's part.
7.2.4 The Company may introduce differential Platform Fee structures for different service categories, promotional periods, or subscription tiers.
7.3.1 Upon successful completion and confirmation of an Order, the Company will initiate the Payout to the Service Provider's registered bank account after deducting the applicable Platform Fee and any taxes or statutory deductions.
7.3.2 Payouts will be processed within the timelines communicated to Service Providers at the time of onboarding, subject to successful completion verification, no pending Disputes, and compliance with the Company's KYC and anti-money laundering requirements.
7.3.3 The Company shall not be liable for delays in Payouts caused by banking holidays, technical failures of banking systems, incomplete or incorrect bank account details provided by the Service Provider, or regulatory holds.
7.3.4 Service Providers are responsible for ensuring that their bank account details are accurate and up to date. The Company shall not be responsible for Payouts made to incorrect accounts due to erroneous details provided by the Service Provider.
7.3.5 Service Providers are solely responsible for all tax obligations arising from the Payouts received, including but not limited to income tax, GST (to the extent applicable), and TDS compliance. The Company may deduct TDS from Payouts as required under the Income Tax Act, 2025.
7.4.1 Service Providers who are registered under the GST Act must issue GST- compliant invoices for their Services to Customers. The Company is not responsible for the GST liability of Service Providers.
7.4.2 The Company will issue a tax invoice for the Platform Fee charged to Service Providers, incorporating applicable GST.
7.4.3 Customers who require GST invoices for business purposes should confirm the GST registration status of the Service Provider prior to placing an Order.
8.1.1 A Customer may cancel an Order before the Service has commenced, subject to the following: Cancellations made within 24 hours of Order placement and before the Service Provider has commenced work will be eligible for a full refund of Service Fees (excluding Payment Gateway charges, if any). Cancellations made after the Service Provider has commenced work will be eligible only for a partial refund based on the work completed, as assessed by the Company. No refund will be provided for cancellations made after the Service has been fully delivered.
8.1.2 The Company will facilitate the refund process, but the actual timeline for credit to the Customer's account depends on the bank or Payment Gateway and may take 5 to 10 business days.
8.2.1 Service Providers must not cancel confirmed Orders except in genuine cases of emergency or incapacity. Frequent cancellations may result in Account suspension.
8.2.2 In case of cancellation by a Service Provider, the Company will facilitate a full refund to the Customer and may penalise the Service Provider in accordance with the penalty policy communicated separately.
8.3.1 If a Customer believes that a Service was not delivered in accordance with the agreed Listing terms, the Customer must raise a formal complaint through the Platform's Dispute Resolution mechanism within 24 hours of the Order being marked as completed.
8.3.2 The Company will investigate the complaint and may, at its sole discretion, facilitate a full or partial refund, require the Service Provider to re-do the work, or take such other remedial action as it deems appropriate.
8.3.3 The Company's decision on refund claims shall be final and binding, subject to any applicable statutory rights of the Customer under the Consumer Protection Act, 2019.
Refunds will not be provided in the following circumstances: The Customer has already approved and confirmed satisfactory completion of the Order; The complaint is raised beyond the 24-hour window after Order completion; The dissatisfaction arises from factors outside the agreed scope of the Listing; The Customer has violated these Terms in connection with the Order; Force Majeure events.
Users must not engage in any of the following activities on or in connection with the Platform:
Violation of any of the above may result in immediate Account termination, forfeiture of Payout, initiation of legal proceedings, and reporting to law enforcement authorities.
10.1 The Platform and all its Content, including but not limited to the trade name "MyDealX", logo, design, software, source code, databases, text, graphics, images, and other materials, are the exclusive property of the Company or its licensors and are protected by applicable intellectual property laws in India and internationally.
10.2 Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purposes permitted under these Terms. No other rights are granted.
10.3 Users must not reproduce, copy, distribute, publish, modify, create derivative works from, or commercially exploit any part of the Platform without the Company's express prior written consent.
10.4 When a User uploads Content to the Platform (such as profile images, Listing descriptions, or portfolio samples), the User grants the Company a worldwide, royalty-free, sublicensable licence to use, host, display, and distribute such Content for the purposes of operating and promoting the Platform.
10.5 Users represent and warrant that they own or have the necessary licences to all Content they upload, and that such Content does not infringe any third-party rights.
10.6 If you believe any Content on the Platform infringes your intellectual property rights, you may send a written notice to our Grievance Officer (details in Clause 17).
11.1 Both Customers and Service Providers acknowledge that in the course of using the Platform and executing Service Orders, they may be exposed to confidential or proprietary information of the other party ("Confidential Information").
11.2 Each User agrees to hold all Confidential Information in strict confidence, not to disclose it to any third party without the prior written consent of the disclosing party, and to use it only for the purpose for which it was shared in connection with the relevant Order.
11.3 The obligations of confidentiality shall survive the termination of any Order or these Terms for a period of three (3) years, unless a longer period is required by Applicable Law.
12.1 THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
12.2 The Company does not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components. The Company makes no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any Content or Service available on the Platform.
12.3 The Company does not endorse any Service Provider and makes no representations about the quality or legality of Services offered. Users rely on the Platform and engage Service Providers entirely at their own risk.
12.4 Any opinions, reviews, advice, recommendations, or information obtained through the Platform are those of the respective Users and not of the Company, and should not be relied upon as professional advice.
13.1 To the maximum extent permitted by Applicable Laws, the Company shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption.
13.2 The Company's aggregate liability to any User for any claims arising out of or related to these Terms shall not exceed the total Platform Fees collected by the Company from the relevant Service Provider in the three (3) months immediately preceding the event giving rise to the claim.
13.3 The Company shall not be liable for any losses arising from: (a) your breach of these Terms; (b) actions or omissions of Service Providers or Customers; (c) unauthorized access to your Account; (d) Force Majeure events; or (e) third-party services including Payment Gateways.
13.4 Nothing in these Terms shall limit or exclude the Company's liability for fraud, willful misconduct, or for death or personal injury caused by the Company's negligence, to the extent not permitted by Applicable Laws.
You agree to defend, indemnify, and hold harmless the Company, its partners, directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: Your breach of any provision of these Terms; Your use of the Platform in a manner inconsistent with these Terms or Applicable Laws; Your Content or Listings; Your provision of or failure to provide Services as a Service Provider; Any claims by third parties arising from your conduct on the Platform.
15.1 These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.
15.2 Any dispute arising out of or in connection with these Terms, including any question regarding the existence, validity, or termination thereof, shall first be attempted to be resolved amicably by the parties within 30 days of a written notice.
15.3 If the dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be New Delhi, India. The arbitration shall be conducted by a sole arbitrator mutually agreed upon, and the language of arbitration shall be English. The arbitral award shall be final and binding.
15.4 Notwithstanding the above, the Company reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction. Subject to Clause 15.3, the courts of New Delhi, India shall have exclusive jurisdiction.
16.1 The Company reserves the right to modify, amend, or update these Terms at any time. Changes will be published on the Platform.
16.2 Continued use of the Platform after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Platform.
17.1 You may terminate your Account at any time by sending a written request to support@mydealx.in. Termination shall not affect any pending Orders, Payouts, or outstanding obligations.
17.2 The Company may terminate or suspend your Account and access to the Platform at any time, with or without cause, upon notice, or immediately in the case of breach of these Terms.
17.3 Upon termination: (a) all licenses granted under these Terms shall immediately cease; (b) any pending Payouts may be held pending resolution of any open Disputes; (c) provisions of these Terms that by their nature should survive termination shall do so, including but not limited to Clauses 10, 11, 13, 14, and 15.
| Name | Anamika Verma |
|---|---|
| Designation | Grievance Officer, MyDealX |
| grievance@mydealx.in | |
| Address | Rigaro Eworks LLP, #5, Site IV, Vikaspuri, New Delhi - 110015 |
| Response Time | Within 15 days of receipt of complaint |
All grievances must be submitted in writing and include: (a) full name and contact details; (b) registered Account email; (c) detailed description of the grievance; (d) relevant Order ID or transaction reference; and (e) supporting documents, if any.
19.1 Entire Agreement: These Terms, together with the Privacy Policy and any other policies published on the Platform, constitute the entire agreement between you and the Company with respect to your use of the Platform and supersede all prior agreements.
19.2 Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, and the remaining provisions shall continue in full force.
19.3 Waiver: Any failure or delay by the Company in exercising any right under these Terms shall not constitute a waiver of such right.
19.4 Assignment: You may not assign your rights or obligations under these Terms without the Company's prior written consent. The Company may assign its rights and obligations without restriction.
19.5 Relationship: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and the Company.
19.6 Notices: Notices from the Company will be sent to your registered email address. Notices to the Company must be sent to legal@mydealx.in.
19.7 Force Majeure: Neither party shall be liable for failure or delay in performance resulting from a Force Majeure event, provided the affected party promptly notifies the other and takes all reasonable steps to mitigate the impact.
19.8 Language: These Terms are drafted in the English language. Any translation is for convenience only. In the event of any inconsistency, the English version shall prevail.
For any queries, concerns, or feedback regarding these Terms, please contact us:
| Entity | MyDealX | Rigaro Eworks LLP |
|---|---|
| Platform | www.mydealx.in |
| Support Email | support@mydealx.in |
| Legal Email | legal@mydealx.in |
| Grievance Email | grievance@mydealx.in |
| Registered Address | Rigaro Eworks LLP, #5, Site IV, Vikaspuri, New Delhi - 110015 |
Last Updated: April 01, 2026 | MyDealX - Rigaro Eworks LLP
