ISON Xperiences India Private Limited

3.8

CX Management Specializing in Digital Transformation and Offshore Delivery

English, Hindi

Nature of Business

Business Process Outsourcing

About

iSON Xperiences is a premier global Customer Experience Management (CXM) company with a dominant presence across Africa, India, and the Middle East. Formerly ISON BPO, the firm has rebranded to emphasize its "AI Transformed, Empathy Enabled" approach. They serve Tier-1 telecom giants, BFSI leaders, and e-commerce startups by providing a flexible platform for workforce scaling and omnichannel customer engagement. With over 18,000 employees globally and a robust offshoring model, iSON Xperiences is recognized by the Everest Group as a "Major Contender and Star Performer." They prioritize reducing the Total Cost of Ownership (TCO) for clients through intelligent automation and multi-lingual support, facilitating high-impact customer loyalty.

skills

  • Customer Experience Management (CXM)
  • Omnichannel Management
  • Data Analytics & Insights
  • Digital Transformation
  • Debt Recovery
  • Customer Acquisition
  • Technical Support
  • AI & Robotic Process Automation (RPA).
Details of Business

ISON Xperiences India Private Limited is a PLC entity with a turnover of ₹₹112 Crore (FY 2024-25)Cr. and we have completed 50+ projects with a team of 5,400+ employees . Our GST number is 03AADCI1246E1Z7 and CIN/LIN number is U72900DL2012PTC245968 . Our Office is located at PLOT NO 4, IT PARK, SECTOR-67, SAS Nagar, Punjab, 160062 . You can contact our support at 9899887337 or email us at info@isonbpo.com . Visit our website at https://isonxperiences.com/

Privacy Policy
iSON Xperiences is committed to high-level data security and is ISO & PCI-DSS certified. We collect personal identifiers and engagement metrics to facilitate customer support, acquisition, and retention for our clients. Data is processed through secure, encrypted cloud-based contact center technologies. We do not monetize personal data; information is shared only with authorized partners necessary for operational fulfillment. We adhere to global privacy standards (GDPR/HIPAA where applicable) and internal security protocols to protect client IP. Users can request data updates or withdrawal of consent via info@isonbpo.com.
Term & Conditions
By engaging with iSON Xperiences, users and clients agree to our service-level frameworks and intellectual property rights. All proprietary CX tools, AI models, and training materials remain the exclusive property of ISON Xperiences India Private Limited. Services are delivered on a pay-per-use consumption model or milestone-based contracts. We are not liable for business interruptions caused by third-party platform failures or external data breaches. Disputes related to Indian operations are governed by the laws of India, with exclusive jurisdiction in the courts of New Delhi.

ISON Xperiences India Private Limited

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