Vertex Customer Management India Private Limited

3.6

Integrated Global Leader in Business Process Outsourcing

English, Hindi

Nature of Business

BPO, KPO, and IT-Enabled Services

About

Vertex Customer Management India Private Limited is a premier integrated solution provider across Business Process Outsourcing (BPO) and Customer Management Outsourcing. With a legacy spanning over two decades in India, the company serves as a strategic partner for Global 2000 firms. Under the leadership of Gagan Arora (Founder & CEO of Vertex Group), the company has evolved into a tech-enabled BPM powerhouse. They specialize in high-end customer experience (CX) transformation, utilizing a "same side of the table" approach to help brands reduce cost-to-serve while increasing profitability. With a workforce of over 14,000 professionals globally, Vertex delivers high-impact services across 40+ international and regional languages.

skills

  • Customer Experience (CX) Management
  • Customer Experience Management
  • Transaction Processing
Details of Business

Vertex Customer Management India Private Limited is a PLC entity with a turnover of ₹₹150 Crore – ₹300 Crore (Group Estimated FY 2024-25)Cr. and we have completed 1,000+ projects with a team of 2500 employees . Our GST number is 09AADCV7256M1ZN and CIN/LIN number is U72900DL2010FTC211484 . Our Office is located at Plot No-2, Sector-22, HSIIDC IT Park, Panchkula, Haryana 134109, IN . You can contact our support at 9990699203 or email us at info@vertexglobalservices.com . Visit our website at http://www.vertexgroup.co.in/

Privacy Policy
Vertex Customer Management India prioritizes data integrity and is ISO 9001:2000 certified. We collect personal identifiers, technical usage data, and engagement metrics solely to facilitate BPM and CX services. Our systems utilize enterprise-grade encryption and secure cloud environments to prevent unauthorized access. We do not sell or lease user data to third-party aggregators; sharing occurs only with authorized affiliates and service providers necessary for project fulfillment. Users have the right to access, rectify, or request deletion of their data by contacting our privacy officer at info@vertexglobalservices.com.
Term & Conditions
By utilizing Vertex's services, users agree to our operational guidelines and intellectual property policies. All proprietary software, digital frameworks, and training materials remain the exclusive property of the company. Services are delivered on a milestone or contract basis as defined in individual Master Service Agreements (MSAs). While we strive for 100% service uptime, we are not liable for business interruptions caused by third-party provider failures. Disputes involving Indian operations are governed by the laws of India, with exclusive jurisdiction in the courts of New Delhi or Gautam Buddha Nagar (Noida).

Vertex Customer Management India Private Limited

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